All orders take 2-4 business days to be processed and prepared before shipped. Business days refers to days that our store is open (Tues-Sat). Orders are not processed on days we’re closed or on holidays. Please note that once order (s) are shipped, Davis Cookie Collection is NOT responsible for any mail carrier delays. Please contact the mail carrier regarding any delays that occur.
Orders will take 2 -4 business days to be processed before their shipped.
All orders are shipped Tuesday-Friday only during regular business hours. Saturday, Sunday, and Monday delivery is not available. Orders are also not shipped on holidays when our store is closed. Delivery is from point of order fulfillment, not order placement. Davis Cookie Collection is not responsible for shipping delays via USPS or UPS once order is in their possession. We will evaluate each case, and may offer a refund for the shipping cost only in the event that the shipping delay is due to COVID or a major event reported by USPS or UPS.
We require a 72 hour notice for all online and catering orders cancellations. No cash refunds will be offered and a store credit will be provided if the order was canceled within 72 hours from the date of purchase. If order isn’t cancelled within 72 hour, no store credit will be granted. The 72 hour notice is from the Time AND DAY of pick-up.
Additionally, product that is not picked up at the day and time customer selected, will not be refunded or be put on in-store credit.